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Returns Policy


Returns policy

OUR CUSTOMER TERMS & CONDITIONS

Exchanges and refunds

Our extended Christmas returns policy

We’ve extended our usual limit for returns just for the festive season. Any gift bought between 21 October and 24 December can be returned up until 28 January, if it’s unwanted or unsuitable. Please ask for a gift receipt in store so that the recipient can also return the present.

Gift receipts aren’t available for all online orders, but for smaller items you’ll be offered the option in checkout to remove prices from the delivery note. All other terms and conditions apply. This doesn’t affect your statutory rights.

Returning your product because you've changed your mind

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 30 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions. 

For online and telephone purchases, we'll refund the standard delivery charge if the full order is returned within 14 days.

Returning a faulty item

If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. Please disable any security features and remove your personal data.

After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

For online and telephone purchases, we'll refund the standard delivery charge if the full order is returned within 14 days.

Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at info@tweezerco.com and send your item to: 107 Earls Court Road, London, London, W8 6QJ, United Kingdom.